Privacy Policy

This privacy policy sets out how ElegantSwiss.com uses and protects any information that you give ElegantSwiss.com when you use this website. It is ElegantSwiss.com’s policy to respect and protect the privacy of visitors to ElegantSwiss.com’s website. By using this Web site for any purpose, you certify your understanding and acceptance of our Privacy Policy. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. ElegantSwiss may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. ElegantSwiss.com may collect personal information such as names, home addresses, e-mail addresses, phone numbers, age, demographic information such as postcode, preferences and interests, etc. We may also collect other information relevant to customer surveys and/or offers. We collect this information to better understand your needs and provide you with a better service, and in particular for the following reasons:
• Keeping internal records.
• Improve our products and services.
• Sending promotional emails about new products, special offers or other information, that we think you may find interesting using the email address, which you have provided.
• Contacting you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

If you decide to opt in to our marketing list, you will receive e-mails, texts, and campaign calls promoting company news, updates, product or service information, promotions, etc. However, you may opt out (unsubscribe) at any time by clicking the unsubscribe button at the bottom of all e-mails that you will receive from us. By filling out our forms you agree to receive marketing, promotional calls, and texts via our marketing systems.

SATISFACTION GUARANTEE:

We want you to be happy and satisfied with your purchase from ElegantSwiss.com. We have built our business around referrals from our clients. We stand behind all of the watches we sell and guarantee your satisfaction. This is not a commitment we take lightly.

• For security of our customers and to prevent fraud, every watch is shipped/received under HD video surveillance, with all serial/reference numbers on file.
• Item must be in the same condition as it was received, unworn and with all original booklets, boxes & packaging.  
• A return authorization is required prior to returning any merchandise.
• Return authorizations must be requested within 7 days of the original date of purchase and shipped back within 14 days.
• Exchanges receive 100% credit towards a future purchase unless the product is a special order item.
• All refunds, straight returns, and order cancellations will be subject to a 3% restocking fee if paid via Credit Card or PayPal. And, there is NO RESTOCKING FEE ON ORDERS PAID VIA BANK WIRE TRANSFERS OR AFFIRM.
• Returns and exchanges are not permitted, and will be refused, if the item has been used, worn, or altered from its original condition in any way (including sizing or the removal of links).
• *Special order items are not returnable and deposits for special orders are not refundable (Note: All products priced $10,000.00 or higher  are considered special orders. All items marked as “Special Order” are considered special orders, regardless of the price).
• Watch orders within the United States are shipped via FedEx with full insurance coverage up to $50,000.00 US Dollars. By entering into a purchase agreement with us, the customer agrees that in the event of loss or damage during shipment, the customer will be compensated by the insurance claim process and the customer agrees not to perform a credit card chargeback to recover such a loss. The customer also agrees to assume all liability for loss or damage during shipment if there is a 'Signature Release' of any kind on file for the delivery address. Packages shipped outside the United States may have lower limits for insurance coverage. All claims for loss or damage during shipment must be initiated within 48 hours of scheduled delivery.
• We reserve the right to refuse or cancel any order. The contract to purchase an item will not be complete until we have charged your credit card or collected funds. When the customer is trading-in used merchandise, our telephone and email quote for the trade-in value is an estimate only and is not binding or finalized until we inspect the item being traded-in.
• To prevent credit card fraud, we may request additional documentation such as a copy of the credit card and photo identification to verify that a purchase is being made by the authorized cardholder. Providing this information is optional, but we reserve the right to cancel any order if we do not have sufficient information to verify the purchase is being made by the authorized credit card holder.

WARRANTY

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.

IF THE MERCHANDISE YOU PURCHASE FROM ELEGANT SWISS, LLC (“ELEGANT SWISS”, “WE”, OR “US”) IS SUBJECT TO A THIRD PARTY WARRANTY, THEN THE MERCHANDISE WILL BE GOVERNED BY SUCH THIRD PARTY WARRANTY (TO THE EXTENT SUCH THIRD PARTY WARRANTY IS ASSIGNABLE BY US TO YOU) AND WILL NOT BE GOVERNED BY THIS LIMITED WARRANTY. IF THE MERCHANDISE YOU PURCHASE FROM US IS NOT SUBJECT TO A THIRD PARTY WARRANTY, ELEGANT SWISS WARRANTS THAT DURING THE WARRANTY PERIOD (DEFINED BELOW), THE MERCHANDISE THAT YOU PURCHASED FROM US WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP.

WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE WARRANTY PERIOD.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

OUR RESPONSIBILITY FOR DEFECTIVE MERCHANDISE IS LIMITED TO REPAIR OR REPLACEMENT OF THE MERCHANDISE (INCLUDING THE PARTS THEREIN) AS DESCRIBED BELOW IN THIS WARRANTY STATEMENT.

WHO MAY USE THIS WARRANTY?

Elegant Swiss extends this limited warranty only to the consumer who originally purchased the merchandise (“you”) from Elegant Swiss. It does not extend to any subsequent owner or other transferee of the merchandise.

WHAT DOES THIS WARRANTY COVER?

This limited warranty covers defects in materials and workmanship of the merchandise for the Warranty Period as defined below.

WHAT DOES THIS WARRANTY NOT COVER?

This limited warranty does not cover any damage due to: (a) transportation; (b) storage; (c) improper use; (d) failure to follow the merchandise instructions or to perform any preventive maintenance; (e) modifications; (f) unauthorized repair; (g) normal wear and tear; or (h) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.

WHAT IS THE PERIOD OF COVERAGE?

If the merchandise or any portion of the merchandise that you purchase is subject to a third party warranty, Elegant Swiss hereby assigns to you all of its rights and remedies under such warranty to the extent that such rights and remedies are assignable. If the merchandise or any portion of the merchandise is not subject to any other warranty as of the date of purchase by you, and subject to the terms of this Limited Warranty, Elegant Swiss warrants that the merchandise shall be free from defects in material and workmanship under normal use for a period of one (1) year from the date of purchase by you (the “Warranty Period”). The Warranty Period is not extended if we repair or replace the merchandise. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?

With respect to any defective merchandise during the Warranty Period, we will, in our sole discretion repair or replace such merchandise (or the defective part) free of charge. We will also pay for shipping and handling fees to return the repaired or replacement merchandise to you if we elect to repair or replace the defective merchandise.

HOW DO YOU OBTAIN WARRANTY SERVICE?

To obtain warranty service, you must call (888) 249-4421 or email our Customer Service Department at warranty@elegantswiss.com during the Warranty Period to obtain a Defective Merchandise Authorization (“DMA”) number. Read more about our return and warranty service policies.

LIMITATION OF LIABILITY

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE MERCHANDISE, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.