FREE DOMESTIC SHIPPING : ElegantSwiss is pleased to offer fully insured second day air shipping free of charge on all domestic orders.

SPECIAL ORDER SHIPPING POLICY : There is a slight delay in shipping items labeled as “Special Order” compared to our regular, in-stock inventory, because these are items specially ordered from our supplier to fulfill the order.

SHIPMENT TIMING : For verified payments received prior to 4pm, we generally ship in 2 business days. Shipments go out Monday – Friday, excluding holidays.

PRE-SHIPMENT PROCESS : Each watch is pulled from our showcase, and verified against the listing on the website.

The watch then goes to our expert team of watchmakers where it undergoes as series of tests using state-of- the-art equipment. The watchmaking team runs this final stage of testing to ensure the proper cosmetic condition and timing accuracy.

SHIPMENT PROCESS : Your order will be inspected, securely packed, and shipped via Fedex. All orders are shipped/received under HD surveillance.

SHIPPING TERMS : All ElegantSwiss shipments are fully insured and securely packed. An adult signature will be required at the time of delivery.

ORDER TRACKING : We will send an email notification with tracking information once your package ships.

SALES TAX : ElegantSwiss is obligated by law to collect sales tax on shipping and handling fees associated with taxable orders shipped to New York addresses.

CUSTOMS & DUTIES : Any customs charges, import/export duties, or other fees and taxes applicable to international orders are the responsibility of the customer, even if you refuse the shipment on delivery. Some countries charge additional Collect on Delivery (COD) fees, which are collected by the carrier at the time of delivery and which do not go to ElegantSwiss. In certain cases, customs officers may have the right to delay or deny the delivery of your package; we have no control over this, but we do reduce the likelihood of it happening by shipping with reliable international carrier like FedEx.